Tips for Contacting Us

When contacting us, providing detailed information about your pond will help us respond more quickly and accurately to your needs. The more information you can provide, the better we can assist you.

Essential Pond Information:

• Pond Dimensions: Length, width, and depth (or approximate capacity in gallons/litres)
• Pond Type: Overground or underground
• Pond Material: Concrete, preformed, fibreglass, rubber/EPDM liner, or plastic
• Pond Purpose: Natural garden pond, fish pond (specify type: koi, goldfish, mixed, etc.), or wildlife pond
• Current Water Condition: Water colour, clarity (clear, cloudy, green, brown), and any visible issues
• Fish Information: Type and approximate number of fish, any visible health issues or concerns
• Equipment Details: List of current equipment (filters, pumps, UV units, aeration, etc.) and their condition
• Problem Description: Specific issues you're experiencing (leaks, algae, cloudy water, fish problems, equipment failure, etc.)
• Maintenance History: When was the pond last cleaned? Any recent changes or treatments?
• Service Needed: Repair, maintenance, consultation, water testing, emergency service, etc.

For Emergency Situations: If you're experiencing an urgent problem (major leak, fish in distress, equipment failure), please mention this in your message and we'll prioritize your enquiry.